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GoTime Cloud: New Customer Support Platform now available

Published on 20/05/2021
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GoTime Cloud: New Customer Support Platform now available

In GoTime Cloud we believe in delivering our clients with a high-quality after-sales service. That’s why we have released our new customer support platform for our Time and Attendance software. This new tool has been deployed as the only official channel for GoTime Cloud’s ticket and incident reporting, allowing greater traceability.

In our Customer Support platform, you can:

  • Report technical issues
  • Consult your open cases
  • Request components or accessories

How to access GoTime Cloud’s customer support platform?

This is an exclusive service for GoTime Cloud clients. We inform you that to guarantee your security and the perfect operation of the service, access to this new platform is protected by user/password.

If you are already a GoTime Cloud customer, you can access your account by following these simple steps:

  1. Click on the following link
  2. Enter your email address and click Submit. Keep in mind that the email address must be the same one you have associated with your GoTime Cloud account.
  3. You will receive an email with a link and a temporary password to access the platform. For security purposes, we recommend changing the password after logging in for the first time.
  4. Once you are logged in you can access the main menu and enjoy the services that our Customer Support offers.You can submit a request for new incidents (Submit a Request) or track existing requests (My Cases).

 

It is our client’s responsibility to use this platform properly. Sharing your access with third parties is not allowed. GoTime Cloud reserves the right to sanction partners for any unauthorised third-party use.

With our new customer support platform, our objectives are to increase the quality of our service and reduce response times. This way, as a GoTime Cloud client, you will always have all the necessary tracking information for your requests.We hope our platform provides a new level of simplicity and agility in the resolution of incidents.

If you require assistance during the registration process or if you have any questions or suggestions, do not hesitate to contact your account manager.

Kind regards.

GoTime Cloud Customer Support team.

Time and attendance software made easy!

At GoTime Cloud, we’re committed to providing you with the best possible cloud-based Time and Attendance software. We know that choosing the right Time Tracking solutions requires some research. That’s why at GoTime Cloud, we can help. Feel free to contact us with any questions we are waiting to hear from you.

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