We asked our GoTime Cloud team aboutsome of the questions are they get asked most often. And they shared the answers to your Time & Attendance-related queries!
Below you will find some of our most commonly addressed questions that will point you in the right direction. If you can’t find what you’re looking for, and you are a GoTime Cloud client or partner our Support team will be happy to assist you. To submit a question, send us an email at hello@gotimecloud.com.
GoTime Cloud FAQs
Check the answers to GoTime Cloud’s customers’ most frequently asked questions.
Unlike other time attendance management solutions, GoTime Cloud is a cloud-based Time Attendance Management Solutiondeployed in AWS (Amazon Web Services).
Since GoTime Cloud is a cloud service, users do not manage the cloud infrastructure and platform where the application runs, eliminating the need to install and run the application on the user’s computers or servers.
This simplifies maintenance, support, and allows global access to the solutions at any moment or on any device with internet access.
GoTime Cloud is a web service hosted and protected at AWS (Amazon Web Services) located in the Amazon EC2 data center in Ireland, with the network architecture necessary to meet the requirements of the most security-sensitive organizations.
AWS, as a third-party cloud services provider, guarantees certifications such as SOC 1,2, & 3, PCI DSS level 1, ISO 27001, FIPS 140-2 so you can feel safe knowing your data secure in a high-performance environment. Amazon EC2 works in conjunction with Amazon VPC to provide security and robust networking functionality for your computer resources.
In the General Data Protection Regulation (GDPR) of the European Union, the fundamental right to privacy and protection of personal data of data owners in the EU is protected. In addition to our own compliance with GoTime Cloud, all AWS services comply with the GDPR, which is committed to offering its customers services and resources to help them meet the requirements of the GDPR.
In the left side of your Time and Attendance device three possible colours can be displayed:
Green: The terminal is connected and in sync with GoTime Cloud. All punches will be sent to GoTime Cloud and any changes made for the employee data, such as employee fingerprints, or cards, will be synchronized between the terminal and GoTimeCloud.
Red: The terminal is not connected and therefore, not in sync with GoTimeCloud. Please refer to the quickstart connection guide to verify the correct connection details to GoTimeCloud and assure that steady internet connection is available to the terminal. All punches done in the terminal in this state will automatically be synchronized to GoTimeCloud once the connection is restored.
Grey: The terminal is not connected to GoTimeCloud, due to a problem in the service. In this situation, all punches will be synchronized to GoTimeCloud once the connection is restored.
If the terminal is out of sync and has already registered in and out punches, modifying the register of the terminal in GoTimeCloud could cause the loss of the out-of-sync punches registered in the terminal. If you have already checked the connection details and have assured that the device is connected to the internet, and still the synchronization between GoTimeCloud and the terminal cannot be restored, please refer to your distributor.
GoTime Cloud is compatible with the following time and attendance devices: ZPad Plus, iClock 560 and iClock 680. To purchase your compatible time and attendance device, please visit our store.
Your GoTime Cloud license grants you with the access and use of the entire platform up to the limit of employees included in your plan. There is no limit to the number of terminals that can operate with GoTime Cloud. The limit is the number of employees that have been acquired with your plan.
Yes, and it is easy too. Our GoTimeCloud app is compatible with iOS and Android and is the fastest and easiest way for employees to sign and record their entries, exits, incidents, etc.
Just open the app and click on “virtual punch” in the main menu. Then, select the type of event desired and press “Close”. A screen will appear with the information of the new punch, confirm by clicking on “Close”… and voila! Your signing will now be displayed on the signing page identified as Mobile.
Please contact with your Distributor or with ZKTeco to request a license extension to permit higher number of users. Once your request has been registered, you will be contacted and be informed that you can add the new limit of users.
Yes, you can. GoTimeCloud incorporates a powerful functionality to import employees, using CSV files, you can the content the columns so that once the data is imported it gets its correct position.
