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GoTime Cloud: New Technical Support Platform

Published on 01/03/2022
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GoTime Cloud: New Technical Support Platform

At GoTime Cloud we are launching our new technical support platform. In order to offer a higher quality support and allow greater traceability, a new tool has been deployed as the only official channel for reporting incidents of the time control platform, GoTime Cloud.

How do I access, for the first time, the new GoTime Cloud support platform?

If you are already a GoTime Cloud customer you can access your account by following these simple steps:

  1. Click on the following link.
  2. Enter your email address and click submit. Note that the email address must be the same as the one you have associated with your GoTime Cloud account.
  3. The first time you access GoTime Cloud Support you will receive an email with an platform access link and a temporary password. For added security we recommend that you change the password after logging in for the first time.
  4. Once inside you can access the main menu, from where you can report new incidents (Submit a Request) or track existing ones (My Cases).

 

It is the responsibility of our customers to use this platform correctly. It is not allowed to share your access with third parties. GoTime Cloud reserves the right to penalize customers for any unauthorized use by third parties.

With the new technical support platform, our goals are to increase the quality of our service and reduce response times. In this way, as a GoTime Cloud customer, you will have at all times the tracking information of your incidents and you will be able to consult the history of your tickets and doubts through the web support platform.

We expect our platform to provide agility in resolving incidents. If you have any questions or suggestions in this regard, please do not hesitate to contact your account manager.

A warm greeting.

The technical team.

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